Lufthansa, a Customer Success Story

Lufthansa, a Customer Success Story

How Lufthansa tracks its customer satisfaction and breaks down organizational silos.

- by Corinna Birkhofer, Online Sales & Analysis at Lufthansa

Satisfied and loyal customers through user feedback

Since 2014, Lufthansa has been using Usabilla for websites to collect user feedback and increase customer satisfaction and loyalty of its customers. Usabilla for websites helps Lufthansa to:

  • Quickly identify and fix problems and bugs
  • Tracking customer satisfaction
  • Gather ideas for product and website optimizations
  • Automatically send feedback to relevant colleagues

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