We get it. Sifting through customer feedback is a challenge, especially when it comes to analysis. That’s why we’re offering Reporting Services where we take care of processing your feedback responses. Based on your organization’s needs, we will create a custom report including your collected data and our recommendations.
We use a unique approach to text analysis, constructing 'key phrases.' These are combinations of two words that occur together throughout the collection of comments. Our method consists of 4 steps. With each step, we dive a little deeper into the feedback, thereby providing a holistic and actionable report of your feedback data.
Level 1: word clouds
Just like many text analysis solutions, we start with a word cloud. This gives you a first glance at what customers are talking about most. If you're gathering a lot of mobile feedback, we'll include an emoji cloud as well.
Level 2: key phrases
In the next level, we create 'key phrases.' Any combination of a noun+adjective (e.g. ugly color) or verb+adverb (e.g. loading slowly) that occurs in the comment is added to the item with a key phrases label.
Level 3: mood rating
Next, we combine the key phrases with the corresponding mood ratings.
Level 4: interpretation
Finally, our research consultant will take a deep dive into your data to read and summarize the feedback items that contain particular key phrases to get the full picture.
Access a summary of the most important insights.
Accelerate adoption of Usabilla within your company.
Overwhelmed by the amount of feedback? Our reporting services will take care of it.